Wone Social — Privacy Policy
Last updated: 22 June 2026
This Privacy Policy explains how Wone Commerce(“we”, “us”, “our”) handles information in connection with Wone Social, our internal social-media management application used to schedule and publish content to our own brand social media accounts.
Who this covers
Wone Social is used only by authorized Wone Commerce team members to manage our own brand accounts across platforms such as Instagram, Facebook and TikTok. We do not offer Wone Social to the public, and we do not connect or manage accounts we do not own or are not authorized to operate.
Information we access
When an authorized team member connects one of our brand accounts, Wone Social receives an access token from the relevant platform (Meta / Instagram / Facebook; TikTok) and may access, for those connected accounts only:
- basic account/profile information (e.g. account name, ID, profile picture);
- the ability to publish posts, stories and videos on our behalf;
- comments and messages on our content, so we can review and respond;
- engagement and performance insights (e.g. reach, views, likes) for our content.
We access only the accounts we explicitly connect, and only the permissions required to operate them.
How we use the information
We use this information solely to:
- create, schedule and publish our own marketing content;
- review and respond to comments on our content;
- measure the performance of our content.
We do not sell, rent or share this information with third parties for their own purposes, and we do not use it for any purpose unrelated to managing our own brand accounts.
Storage and security
Access tokens and content are stored on our own self-hosted infrastructure, with access restricted to authorized team members. We apply reasonable technical and organizational measures to protect it.
Data retention and deletion
We retain access tokens only while an account is connected; when an account is disconnected, the associated token is removed. You can request deletion of related data at any time — see our Data Deletion page.
Third-party platforms
Wone Social interacts with third-party platforms (Meta/Facebook/Instagram; TikTok) through their official APIs. Your use of those platforms is governed by their own terms and privacy policies.
Changes
We may update this policy; the “Last updated” date above reflects the latest version.
Contact
Questions or requests: hello@wonecommerce.com.